Leading in Complexity

Thrive in uncertainty to navigate change, empower teams, and make better decisions

Introduction

In today's rapidly evolving business landscape, characterized by volatility, uncertainty, complexity, and ambiguity (VUCA), leaders must adapt their practices to effectively guide their organizations. Leading in complexity is a crucial skill that enables leaders to navigate unpredictable environments and foster resilience within their teams.

When to use this practice

Leading in complexity is essential when:

  • Solving for multiple, interconnected and interdependent problems;
  • Dealing with a multitude of stakeholders and interests;
  • Making decisions with incomplete or conflicting information.

How to develop this practice

To become proficient in leading through complexity, leaders should focus on developing the following skills and mindsets:

1. Admit that you don’t know

Listen and think from a place of not knowing to encourage unexpected breakthrough ideas. Acknowledge that predicting the future is impossible and become comfortable with ambiguity. Stay curious and open to new ideas and approaches.

🔗 Explore the Beginner's Mind practice in the Explorer craft for more on becoming comfortable with ambiguity.

2. Set direction, not destination

Offer a purposeful and inspiring vision that sets direction instead of setting fixed objectives.

🔗 Check out the Futures Cone tool in the Explorer craft for more on setting direction and exploring futures.

3. Sense the system

Pause to move faster. Take a break to gain clarity and find original thinking. Cultivate the ability to see the big picture and understand how different parts of an organization or ecosystem interact.

🔗 Ecosystem Mapping and Systems Change in the Gardener craft are great for sensing systems.

4. Do safe-to-fail experiments

Continuously test multiple solutions in parallel, ensuring feedback loops are in place; be a living laboratory. Develop a flexible approach to problem-solving that allows for experimentation and iteration.

🔗 For more on safe-to-fail experiments explore the Experiment Design tool in the Maker craft.

5. Empower with rules of thumb

Empower the frontline with heuristics, and allow them make their own decisions in real time. Adopt a more humble and inclusive leadership style that encourages diverse perspectives. Regularly seek input from team members at all levels and create psychological safety for open dialogue.

6. Stay engaged

We cannot ‘solve’ complex problems, we can only strive for improvement. Manage polarities and stay calm when things don’t go as planned.

🔗 Managing Polarities in the Convener craft is a useful practice for sitting with 'unsolvable' problems.

As you can see, leading effectively in complexity requires an iterative and interdisciplinary approach. Many of the linked tools come from other crafts, not just the Gardener. Leading in complexity requires the ability to recognize, manage, and cultivate many skills at once.

Benefits of this practice

Mastering the art of leading in complexity offers several advantages:

  • Increased confidence: Not just for yourself, but your team will also gain confidence in their ability to navigate uncertain situations and try new approaches.
  • Improved resilience: Organizations that are comfortable with complexity are more resilient and better equipped to handle unexpected changes and challenges.
  • Better decision-making: Leaders and teams make more informed decisions by considering multiple perspectives and potential outcomes.

How to take this further

To deepen your expertise in leading in complexity:

  • Reflect on the Cynefin domains: Reflect often, collectively, on the category of the situation in which you find yourself (complicated or complex) and whether you are embodying the correct leadership approach for that category.
  • Expand beyond your bubble: Cultivate relationships with people from very different backgrounds: artists, activists, professionals in different industries, people with different cultural backgrounds. Expand (social) media to integrate the opposition. This will help you see and embody how we all have different perspectives on complex issues.
  • Engage in simulations: With your team, act out complex scenario simulations to practice decision-making under pressure.

By embracing the practice of leading in complexity, leaders can create more adaptive, resilient, and innovative organizations capable of thriving in the ever-changing business landscape.

This Leadership Practise is filed under:
Business

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